Privacy Policy
Last updated: June 10, 2026
This Privacy Policy explains how Rails and Routes ("we", "us", "our"), operator of railsandroutes.com (the "Service"), collects, uses, and protects information when you use the Service. By using the Service you agree to this Policy.
Rails and Routes is a private, independent service. It is not affiliated with, endorsed by, or connected to IRCTC, the Indian Railways, or any government body.
1. Information we collect
- Account information (if you register): such as your name and email address, and a securely stored (hashed) password.
- Usage information: the searches you run (origin, destination, date), pages viewed, and actions taken on the Service.
- Technical/log data: IP address, browser type, device and operating system, referring pages, and timestamps, collected automatically by our servers.
- Cookies and similar technologies: small files used to keep you signed in, remember preferences, measure usage, and serve advertising (see sections 4 and 5).
We do not sell train tickets and do not collect payment-card details for ticketing.
2. How we use information
- To provide and operate the journey-planning Service and your account.
- To improve search quality, performance, and reliability.
- To understand usage trends and maintain the security and integrity of the Service.
- To display advertising and measure its performance.
- To comply with legal obligations and respond to lawful requests.
3. Legal basis
We process personal data on the basis of your consent (where required), the performance of our service to you, our legitimate interests in operating and improving the Service, and compliance with applicable law, including India's Digital Personal Data Protection Act, 2023.
4. Cookies
We use cookies and similar technologies to operate the Service, remember your session and preferences, gather analytics, and deliver advertising. You can control or disable cookies in your browser settings; however, some features may not function correctly without them.
5. Advertising
The Service displays advertisements, which may be provided by third-party advertising networks (for example, Google AdSense). These third parties may use cookies, device identifiers, and similar technologies to show ads based on your visits to this and other websites, and to measure ad performance. We do not control the data practices of these advertisers and networks.
You can manage personalised advertising through:
- Google Ads Settings: adssettings.google.com
- Digital Advertising Alliance / "About Ads": optout.aboutads.info
- Your Online Choices (EU): youronlinechoices.eu
Please also review the privacy policies of any advertising partners we use.
6. How we share information
We do not sell your personal information. We may share information with: service providers who host and operate the Service on our behalf; advertising and analytics partners (as described above); and authorities or others where required by law or to protect rights, safety, and the integrity of the Service.
7. Data retention
We retain personal data only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained while your account is active and for a reasonable period afterward.
8. Data security
We apply reasonable technical and organisational measures to protect information, including encrypted connections (HTTPS) for data in transit, hashing of account passwords, restricted administrative access, and routine maintenance of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
9. Your rights
Subject to applicable law, you may have the right to access, correct, update, or delete your personal data, to withdraw consent, and to raise a grievance. To exercise these rights, contact us at support@railsandroutes.com. We will respond within the timeframes required by law.
10. Children
The Service is not directed to children, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can remove it.
11. Third-party links
The Service may link to third-party sites and resources (including official railway sources). We are not responsible for the content or privacy practices of those sites.
12. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance.
13. Contact
For questions or grievances regarding this Policy or your data, contact us at support@railsandroutes.com. Operator location: Erode, Tamil Nadu, India.